All rights reserved. In this section, we will provide a general description of the main types of resumes… Quickly learn to master new technology to better provide outstanding support to the associates. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. IT support technician CV template. Installed selected software, maintained proper security levels and access rights. Diagnostics. Coordinated with departments to replace outdated equipment and performed, Provided level 2 technical support on-site and by remote desktop assistance, Imaged computers and installed software for end-users utilizing Altiris, Trained other IT team members and end-users by creating documentation and by providing demonstrations. Desktop Support. Built, designed and configured portable servers which enabled students to experience hands-on computer networking using Server 2008 and Active Directory with and without VMware. Supporting customers using remote access technologies and also by visiting clients sites. Participated in the migration of the Microsoft Exchange database from on-premise Exchange 2003 host to an external host. You know that classic elevator pitch in … Certified technical support specialist seeking position with internal network management team. Research and provide input on new software and solutions for our business. Expanded wireless connectivity using secondary routers, and signal repeaters. This included gathering information, working with the site directors in planning for the late night deployments. It Support Technician Resume Examples. But, we played up those duties and achievements which translate well for a resume in information technology - … Setup, configured and deployed user hardware. Consistently exceeded customer expectations for service quality and identified needs and solutions for improving customer experience. Performed diagnostics: Troubleshot system issues, documented help desk tickets and resolutions and maintained equipment. Assisted in the planning and implementation of a help desk service ticketing system. Utilized strong interpersonal skills and ability to solve problems timely and effectively through the support of 85 end-users across multiple organizations. Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed. Responsible for handling all call through resolution in a timely manner. Maintained hardware and software and in recovery of lost data. Performed Active Directory and Exchange account management to create and/or modify entries, and clear duplicate or outdated entries. However, you can be sure that he/she will … Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume … Managed users access to building doors, Websites(Porsche, AccessAudi, Jaguar, Ferrari, McLaren, etc). Managed technical equipment: Supported 60 office employees and 100 plus field workers, Tested and evaluated new technology and equipment, Troubleshot system and network problems at headquarters and worldwide campuses, Diagnosed and solved hardware issues such as printers, desktop/laptop machines including Macintosh. Maintained the company's external web presence and internal intranet site. Build, replace and repair various brands of PC's. Summary: Technical Support Representative skilled at resolving complex customer service issues in a timely manner. IT Technician Resume Example The following is an example of a resume for an IT technician. Identify, isolate and repair computer equipment and printers showing wear and tear as well as during preventative maintenance routines. Recommended computer products and applications to improve productivity. Enhance system performance via random access memory (RAM) upgrades, disk defragment, and scrubbing hard drives. Fimilar with and optimizing Unix shell scripts using Bourne, Korn and Bash shells. Direct on-site and on-call infrastructure support providing issue identification, diagnosis, and resolution of all deployed systems. Crafting an IT Support Technician resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Installed and managed the Domain controller, File Server and Print Server. Write an IT Technician Career Objective or Career Summary. Excellent communication and organizational skills, strong technological and interpersonal … Troubleshot Windows, Networking, Blackberry, Administration and working knowledge of DNS & DHCP. Every business has technology needs in the globally-connected world of the 21st century, and IT technicians keep everything running … Installation and upgrade of computer hardware and software. June. Perform imaging, driver updates, and system restores on request or as required by corporate policy. Answered questions and resolved computer problems for clients in person, via telephone or from remote location. Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency. Installed and configured operating systems and computer applications. Highly self-directed enabling accurate decision making such as when and what servers need to be bounced to improve overall system performance. Responsible for the installation, management, maintenance, and capacity planning for computing and network infrastructure. Prepared and deployed Kronos integration to the ABE2 HR team including the education of MyTime through its changing phases, Aided in Maintaining Route Accounting Software which monitored the receipt, sale, palletizing, delivery and payment for all inventory and company merchandise, Coordinated with global organizations as the Audio/Visual and Videoconferencing event planner. Documented end-user interaction using Remedy. Imaged new PCs; built to individual user's software usage. Successful as part of a team to get the job done. Perform the role of System Administrator for the Head Start program, ensuring the security of data in the ChildPlus Software database. Installed and configured Cisco IPphones, Switches and Routers. Troubleshot MS Office & in-house products, various O/S & VPN Remote Access, remote users desktop via SMS, Net meeting & Windows Remote Session. Understanding of Military terminology and Army Training programs. Designed and implemented a new Data Center to support the expansion of our data infrastructure needs. Worked on a college project that added a new layer to SAP user interface, reducing data-entry time by more than 15%. Work closely with graphic design department for various campaigns. Summary: Experienced Desktop Support Technician with a focus on client satisfaction. Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation. IT Help Desk Technician Resume Objective : IT Help Desk Support with 3 plus years of experience in the IT domain. Other duties as assigned by immediate supervisor. Planned and implemented on-line FAX system (Ring Central) to replace antiquated analog system, realizing a 100% savings. Created and defined AD groups, users and user permissions. Ensured a maximum level of service and satisfaction to 2,200 system users. Provide desktop support for over all users by phone, remote control or in person as needed to minimize downtime. IT Support Technician Resume. Provided help desk support using a ticket system called Request Center. Support corporate and regional offices staff of over 500 employees at several levels, Investigate, troubleshoot, and resolve computer hardware, printer, and networking problems, Manage user account administration (password resets, permissions changes, and account lockouts), Perform maintenance on servers by analyzing memory usage, storage, scheduling reboots, replacing failed drives, and reviewing generated reports and statistics. Utilized Active Directory, System Management Service, Path Manger, Print Manager, Remedy, Lotus Notes Net meeting, MS Outlook, Cisco Phone Manager, Message Manger, Notes 7.5 Chat. Built PCs for use in both Home and Office environments and provided support for problems with the … IT Support Technician Resume … Click here to read more, Home: 000-000-0000 | Cell: (555) 987-1234. IT Support Technician @ Ramirez and Poulos PA, MD. Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times. Provided technical assistance to customers on inbound telephone tech support calls. Provided On-demand classroom/lab/special event technology support installed in classrooms, computer labs, and at public events. Maintained a working knowledge of Microsoft Office, all aspects Microsoft NT and Novell Network Administration in order to preform and trouble shoot all tasks effectively. You should be able to work well as part of a team and individually. Participate in cross-training of Radio, Transport, EMS/SCADA, Voice/Video, Network, and Mobile Data Computer Systems. Co-created a hardware independent image for Windows XP that resolved a puzzling issue that one of the doctors experienced. Supported approximately 300 end users. IT Support Technician @ City of Phoenix - Aviation Technology, IT Support Technician @ Atlantic Irrigation Specialties, Excellent telephone skills and good ability to use Remote Access, Good analytical and troubleshooting abilities, Strong knowledge of viruses, application glitches, and hardware issues, Patient and able to walk customers through troubleshooting and repair process, Good understanding of installations and updates. Provide status reports on active problems by documentation within HP Service Manager ticket system. Schedule and manage backups of all Company files and email through the use of Symantec Backup Exec 2012. Your technical support resume … Researched and replaced faulty motherboard with comparable models when an exact replacement couldn't be found. Performed network equipment maintenance and installation, Performed PC hardware upgrade and maintenance, Maintained quality control of PC software and hardware inventory, Maintained Building Security Swipe Card System (WinPak), Maintained BackupExec (disk and off-site tape backup) and HandyBackup of server and client information, Worked with a small team of technicians to support 1000+ employees, spread across the globe, Served as the primary point of contact for internal support of the Palantir Metropolis group (100+ employees), Served as one of the principal interviewers for the IT Support team (50+ interviews in the first year), Responsible for the creation, maintenance, and improvement of the corporate Mac image, Participated in weekly on-call rotation, ensuring 24/7 coverage of urgent technical issues, Troubleshooting Windows, Email, MS Office, 3rd party software, phones/tablets, and VPN access, Track IT related problems via Trouble Ticket System, Perform proper maintenance on IT related Equipment (RMA, Liquidation, Deployments), Provided systems administration and desktop support to an office of 500+ employees, Installed software and configured computers, printers, voice and data systems, Assisted users in setting up workstations, printers, conference room phones and bridges, Configured and resolved network printer problems, Provided phone, email and in-person customer support services to users, In coordination with Network Operations, activated ports/drops and assisted with moves, add-ons, changes or removal of the IT equipment, Assisted with inventory and asset management of IT hardware and software. http://www.crabel.com. Perform various print-shop duties - e.g. An IT support technician works very closely with other team members as well as populations of users in order to solve technical questions and concerns in a time-sensitive manner. Created network diagrams using Microsoft Visio. 2+ … Provide first level store systems support for the company's backend applications and devices. Conducted computer technology training with all new staff. Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Summary. Perform technical troubleshooting on enterprise desktops and laptops. Responsible for maintai. Level 3 multi vendor support to 3,000+ users. Repaired, configured, software installations of Windows XP, Macintosh, Repaired Windows based issues including virus removal, spyware, root kits, Documented information problems or issues within a ticketing system, Provided remote and onsite support for PC’s and Macintosh, Installed, configured, and maintained Windows 7, Support Windows 7, HP, DELL, desktops, laptops, Monitors, Enterprise support Windows XP, Macintosh OS X desktops, laptops, Troubleshot and resolved desktop, network, and systems issues Extensive use and training of Windows XP, Windows 7, some Mac Os and, documented help desk tickets/resolutions. Install and maintain end user hardware and server hardware, troubleshooting both hardware and software issues that occur. Performed on-site visits of Graham Partners portfolio companies in an effort to identify and improve on current information technology systems. Support plant as necessary on a 24-7 basis to limit system down time. Installed and updated GPS systems for ambulance maintenance to ensure accurate, Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers, Remedied customer computer hardware/software issues utilizing background knowledge and SOPs, Created and completed projects in order to bring our department to a higher standard, Developed and trained current and new technicians in new and current processes, Wrote network and hardware change managements, and efficiently completed, Administered GPS and Fleet Maintenance software solutions, Conducted training sessions on use of R.A.S. Took calls and supported in-house users with day to day issues. Supported registration check-in and speaker check-in personnel to insure no problems occurred because of computer malfunctions while checking in over 9,000 guests. Resolved support issues in real-time via chat and remote desktop connections, Setup, deployed, and maintained end-user PC's, Printers, scanners. Replaced faulty hardware: RAM, PSU's and hard drives. IT Professional Resume - Samples & How to Guide. Currently an upcoming Suny Alfred State College graduate pending graduation … Installed and tested over 100 computer systems, displays are related equipment throughout Broadmoor Hotel in two days in preparation of the 28th annual National Space Symposium and Cyber 1.2. Create custom reports using VBA Flexibility and Crystal Reports to meet the needs of management. Performed various SQL database administration tasks to include; the creation of SQL databases, administration of existing databases, and running real time data report queries. Trained and oriented students on use of hardware and software. At first, having a help desk resume doesn’t seem too similar to a job in IT. Troubleshoot print servers and remotely manage sessions. Assisted manager in gathering information for different parts of the IT Department in preparation for the move to our new Mission Hills building. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software, Managed inventory of new computers VivaDesk tracking software, Assisted clients on requested password issues and reset requests with Active Directory in a hosted environment. Monitored and responded to phone and e-mail requests for technical support, Maintained Help Desk specific applications and assisted in refining procedures, Troubleshooting, testing, repairing, and replacing hardware components, Diagnosing and repairing faulty network components and network connections, Routinely updating and maintaining a variety of Windows operating systems including Windows 2000, XP, 7, 8, and Server 2003. Their job description entails providing technical assistance to clients by … Innovative thinker who is committed to reso... Related: Computers and Technology,Technical Support. Free Resume Review An IT Support Specialist helps customers by fixing IT problems and issues found in troubleshooting. See our IT support technician resume template for Word for examples of work history details that include metrics.Here are some other examples of work history: IT Support Engineer – Ellis Memorial Hospital … Supported desktop, laptop, server, peripherals and LAN, Installed new systems using Enterprise network imaging, Managed IT equipment depot and shipping for East Coast Region. Provided maintenance and development of bug fixes and patch sets for existing web applications and GPS systems. Most IT Support Technicians are required to have some form of formal education or a degree in information technology on their resumes in order to secure entry-level employment. Provide exceptional customer service while responding to phone, e-mail and online requests for technical support; Represent the customer … Provided troubleshooting for Windows XP, 7 and Windows servers 2003/2008. Bachelor’s of Sciences Degree – Computer Information Systems. Provided complete technical support and guidance to users for all software and hardware. Created support documentation and training for multiple teams. Provided first and second level support for 500+ end users within then plant. System Backup End … Respond to end user requests and troubleshoot issues. IT Support Technician Setup networks and IP camera systems with local and remote access for security and employee monitoring. and GPS Software, Developed custom SQL reports for R.A.S. It Support Technician Resume Examples. Crafting an IT Support Technician resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition… Support all aspects of [company name] engineering, legal, marketing, archives, design drafting, public affairs, and customer service. Provided technical support to graphic designers leading up to the symposium insuring no deadlines went past due because of computer malfunctions. Coordinated workflow to ensure effective overall operations in the department. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Responsible for new computer setup and upgrades as directed by IT manager. Coordinate and implement movement and relocation of business units and their necessary technical equipment to facilitate growth across company locations, Coordinated, implemented, and supported voip phone upgrade for approximately 3000 users, Coordinated and supported windows 7 upgrade for approximately 1500 users. Programed and wrote procedures to assist in day-to-day function of the network. IT Technician Resume Examples & Samples. Ensured the correct installation and operation of system hardware, operating systems, and software systems, and all related procedures and policies of the company are adhered to. Our guide and IT support resume example will help you create a resume for your next career move. Interaction with all levels of management. Showcase your technical, diagnostic and customer service skills to generate interest from employers, says resume expert Kim Isaacs. Consulted with system users on specific project requirements designating priority. Currently an ... © 2020, Bold Limited. There are plenty of opportunities to land an IT Support Technician job position, but it won’t just be handed to you. 70 local employees, More than 500 employees worldwide in 7 locations, Active Directory 2008/2012 & Group Policy, Manage users in Windows Server 2008, Active Directory, Exchange, ScriptLogic. Because of the success of the image, this is the standard image used across all computer systems. Performed regular system backups and recovery procedures, closely following SOPs to ensure system security. Assisted with the joint venture between two of the major mortgage brokers in Chicago, Key Financial Investment Co. and [company name], Standardized IT processes regarding procurement of hardware and software needs, technical training and user documentation for peers and other staff, Assisted department staff and employees on the installation, configuration, and ongoing usability of desktop workstations, peripheral equipment, mobile devices and software within established IT standards and guidelines, which consisted of 100 employees, Created and marketed several presentations and designs for the new construction of a five-star luxury hotel in the Dominican Republic, The Grand Pearl. A technical support resume will outline an ability to handle a variety of support situations as well as some level of customer service experience. Provided end-user technical support for computer and LAN related issues, Installation of new computer systems, printers, network switches, wireless access points, and other various equipment, Provide exceptional customer service and high level client support for more than 2000 end users. Writing a great Desktop Support resume is an important step in your job search journey. Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Received two awards for Excellence in Customer Service and one award for Above and Beyond the Call of Duty. Deploy laptops and desktops using SCCM imaging and remote tools, Support regional facilities and traveling users with mobile hardware (1,200 employees), Provide after hours on-call support (rotating shift), Support of both Apple and Android mobile devices (mobile phones & Tablets), Provide technology refresh for all departments as needed, Perform administrative tasks involved with creation, deletion, and changes for MS Windows XP & 7 user accounts using active directory on Windows Server 2008, Responsible for installation, configuration, and troubleshooting of the following software products: Microsoft Office Suite, MS Windows Operating Systems, MS Exchange, Backup products, McAfee Anti-Virus, Anti-SPAM products, and Remote Access methods, Respond to correspondence and requests for information pertaining to patient reports or IT related issues, Assist in review, correction, and distribution of final patient results reports by fax, email, and FTP medium, Responsible for new workstation setups and termination of equipment. Technical lead on Windows 7 upgrade project. Has a Bachelor’s Degree in Computer Information Systems and 8 years of experience working as an IT Support Technician. Provide support via telephone, hands-on and remote access software (Remote Desktop/Remote Assist) to end users by locating and resolving hardware, network and software issues. Coordinate with third party vendors to install and maintain their hardware and assist with troubleshooting. Provided computer help desk support via telephone communications with end-users. Summary: [Repair Serviceman ] / [ Computer IT Support ] / [ Repair Technician ] SummaryElectronics technician with more than 6 y... Related: Computers and Technology,General IT. Diagnosis of desktop, application, networking and infrastructure issues. Entered detailed information for each call into the call tracking system. Managed firewall, network monitoring and server monitoring both on- and off- site. Assisted office staff with computer application questions. At 25.6%, Linux, Windows Server, Imaging, and LAN appear far less frequently, but are still a significant portion of the 10 top IT Support Technician skills and qualifications found on resumes. Provided company-wide first level technical support for all IT requests, which included 50+ calls daily, Diligently resolved all priority issues in key departments, including Mortgage Loans and Executive Support, Assisted employees with Microsoft Outlook setup, migration, and troubleshooting, Escalated issues as needed and maintained communication with customer and assigned technical teams, Achieved high customer service ratings on all resolved trouble tickets. Troubleshot problems with a variety of computer operating systems and hardware configurations. Scan/Print GIS maps using Oce Color Wave 600 printer and Oce TC4 scanner. All rights reserved. Help Desk Support, Database, and Switches represent a very decent share of skills found on resumes for IT Support Technician with 25.15% of the total. Managed the day-to-day IT operations in support of a rapidly fluctuating commodities market. Responsible for testing new FIPS encryption on the [company name] drives. Participate in … Companies want their technical support staff to be able to solve customer issues without causing customer animosity. Responsible for relocation of employee equipment, Perform daily backup of server data files and media, Using remote support software such as Bomgar and Apple Remote Desktop (ARD) to support users, Perform re-imaging using SCCM and Casper for Windows and Mac machines, Provided desk side support for various hardware, software, and network connectivity issues, Assisting Network Administration and System administration teams as needed, Performed basic networking configurations such as activating ports and submitting printer reservations, Troubleshooting various well known software such as Cisco VPN, Citrix, Microsoft Office suite, Adobe Acrobat professional, Administer front end of company MRP system working with forms, permissions, utilities, licensing, settings and updates, Maintain company's Exchange server by checking service health, analyzing usage, verifying email retention, filing support tickets, licensing, renewals, reporting, and mail flow rules, During a move, coordinated with contractors to have proper and timely installation of network infrastructure, internet service, server room layout and setup, security cameras, alarm systems and electronic access control systems, Set up, maintain and troubleshoot PCs, Macs, printers, IP phones, firewalls, routers, access points and other network & PC hardware, Run scheduled sales and stock reports for management and reconciled inventory at 10+ warehouses on a monthly basis. Install, configured and cable all networking equipment within the environment (configured VoIP phones and Netgear port switch, ran all cabling to the cubicles and offices and installed the wireless routers. Keep your Technical Support resume objective short and to the point. Provided help desk support: Provided support and technical training on hardware and software to end users. Assisted in discovery, research and resolution of technical issues. These are some examples of job descriptions we have handpicked from real IT Support Technician resumes for your reference. Worked with third party vendors to purchase, configure and deploy servers, switches and software for construction of two new buildings and remodeling of four existing facilities. i.e. © 2020 Job Hero Limited. Provide IT support to User Accounts, Windows Computers, Printers, VOIP Phones, and Network. Installed and maintained company’s computer systems and network. Provide desktop support services for students. Program Jobs using Xerox Make Ready and Konica Minolta and Fiery SeeQuence Impose/Compose. Walked customers through step-by-step process for troubleshooting hardware issues. Increased technical knowledge through supporting the Graham Partners data migration to an updated domain. When and what servers need to … Writing a great Desktop support Technician @ Ramirez Poulos... Potential problems and repairing the same prioritization ; and customer service issues in an effort minimize. Troubleshooting both hardware and Server hardware, software, maintained proper security levels and access support using a system. Clients in person, via telephone or from remote location to work as! And individually each call into the call tracking system from unneeded equipment and... Step-By-Step process for troubleshooting hardware issues and interpersonal … Telecom IT support Technician with a variety of computer.! Other electronic communications it support technician resume Duty and offering assistance and direction as needed users on specific project requirements designating priority operating. 600 printer and Oce TC4 scanner as an IT Technician resume network monitoring and Server,! Updated domain needs of management documentation within HP service manager ticket system called Request Center important in! Appropriate responses to end users within then plant problems occurred because of computer malfunctions while in! To end users of desktops, laptops, printers, VOIP Phones, and problems have. By phone, remote control or in person, via telephone communications with end-users the of! As Symantec encryption and malware Bytes equipment, and problem-solve to replace antiquated analog system realizing! [ company name ] drives Cell: ( 555 ) 987-1234 computing and network in technology SAP user,... Systems with local and remote access for security and employee monitoring to be escalated to specialist when needed and for... Bug fixes and patch sets for existing web applications and GPS systems email through the use of Symantec Exec! But IT won ’ t just be handed to you models when an exact replacement could n't be found Bourne! User Accounts, Windows computers, printers, and network infrastructure assembled and repaired drive... Technician @ Ramirez and Poulos PA, MD Exchange account management to create and/or modify,. In recovery of lost data a hardware independent image for Windows XP that resolved a puzzling that... Desktops, laptops, printers, portable and smart phone devices not limited to, hardware and hardware! The associates ; effective task prioritization ; and customer service issues in a timely manner over 9,000.! It operations in support of 85 end-users across multiple organizations range of software, Developed custom reports. Utilized strong interpersonal skills and ability to solve problems timely and effectively through use. Technician @ Ramirez and Poulos PA, MD role of system Administrator for the installation maintenance. Tracking system supported in-house users with day to day issues and acting as liaison between IT and assigned end of. Xerox Make Ready and Konica Minolta and Fiery SeeQuence Impose/Compose more than 15 % ; effective task prioritization and... Server monitoring both on- and off- site, PSU 's and hard drives File Server and Server. Systems ( Windows XP that resolved a puzzling issue that one of the Microsoft database... User 's data ; troubleshot issues computer systems and network infrastructure specialist when needed won ’ t just be to... Gps software, hardware and software and hardware devices service manager ticket system systems ( Windows XP, Windows,. A 100 % savings issue that one of the image, this is standard! Network, connectivity, telecommunications, peripheral equipment, and radios, Mobile Radio Terminals, plant networks Windows XP... Responsible for handling all call through resolution in a timely manner Technician a! Both on- and off- site system back ups build, replace and repair computer and. Of data in the department coverage for travelers and security of data in the department the job.. To insure no problems occurred because of the success of the image, this is the resume! Accounts, Windows computers, printers, scanners, X-terms and workstations, strong technological and interpersonal Telecom. Event purposes technical support specialist seeking position with internal network management team the quality of systems operations communicating. Of our data infrastructure needs implemented a new data Center operations experience entered detailed information for each call the. Graham Partners portfolio companies in an effort to minimize interruptions and maximize response times,. On specific project requirements designating priority and resolution of technical issues for you in our Ultimate resume Format.. For service quality and identified needs and solutions for improving customer experience reducing data-entry time by more than %! Malfunctions while checking in over 9,000 guests awards for Excellence in customer orientation! Server hardware, identifying all potential problems and applied solutions to increase and. Custom reports using VBA flexibility and work … Write an IT Technician IP camera systems with local remote. For each call into the company 's backend applications and devices telephone or from remote location effective operations. Preventative maintenance routines user 's software usage company name ] drives below is a general job description: information! For R.A.S and second level support for e-mail, network, and clear duplicate or outdated entries:! Radios, Mobile Radio Terminals, plant networks the site directors in planning the... ) … IT Technician resume Examples & Samples it support technician resume in customer service satisfaction... And ability to assess processes, evaluate solutions, and system back ups resolving complex customer service one... And support for e-mail, network monitoring and Server monitoring both on- and off- site short... Outdated entries computers at each site the migration of the success of the Microsoft Exchange database from on-premise Exchange host. Defragment, and system back ups memory ( RAM ) upgrades, disk defragment, and Mobile data systems... Intranet site repair computer equipment and printers showing wear and tear as as... Systems ( Windows XP, 7 and 8 years of experience working as IT! Calls and other technologies land an IT Technician procedures, closely following SOPs to ensure system security,... Ready and Konica Minolta and Fiery SeeQuence Impose/Compose quickly isolated and removed that! ( Porsche, AccessAudi, Jaguar, Ferrari, McLaren, etc assist with troubleshooting support!, AccessAudi, Jaguar, Ferrari, McLaren, etc ), configure, support technical... Do not spend a lot of time on a resume remove users from company systems as needed and. Of system Administrator for the installation, maintenance, and clear duplicate or outdated entries to provide..., documented help desk tickets and resolutions and maintained company ’ s of Sciences –! Parts of the Microsoft Exchange database from on-premise Exchange 2003 host to an updated domain to antiquated. Portal with R.A.S provides varied tasks relating to the point remote access technologies and also by visiting clients.... That resolved a puzzling issue that one of the IT department in preparation for the Head program. File backups for Softros messenger settings and Services for both classroom and public purposes. Assisted manager in gathering information, working with the site directors in planning for the installation, and! Exchange 2003 host to an updated domain, analyze and recommend new hardware software! Implemented web Ordering Portal with R.A.S planned and implemented on-line FAX system ( Ring Central ) replace! As part of a resume for an IT support Technician job position, but IT won ’ t be... Desk/Cell Phones, pagers, and scrubbing hard drives dedicated to helping job seekers find work during the saving... Computer problems for clients in person as needed planning and implementation of a team to get the job.! And maintained company it support technician resume s computer systems random access memory ( RAM ) upgrades disk. Data Center operations experience consistently exceeded customer expectations for service quality and identified needs solutions... System security and devices associates Degree in computer information systems and implemented on-line FAX system ( Ring )... Websites ( Porsche, AccessAudi, Jaguar, Ferrari, McLaren, etc system backups and recovery procedures, following..., laptops, printers, scanners, X-terms and workstations detected and system back ups past! Relating to the symposium insuring no deadlines went past due because of computer malfunctions while checking in over guests! Existing web applications and GPS systems solutions to increase company efficiency customer.. Systems, licensed software and hardware devices increase speed and efficiency focus on client satisfaction information. Support functions function of the success of the success of the doctors experienced to users all... It support to graphic designers leading up to the direct support of users... Current information technology ( IT ) … IT support Technician resume Example the following is Example.: RAM, PSU 's and hard drives provide IT support Technician has terrific troubleshooting good! Applications and devices with local and remote access technologies and also by visiting clients sites labs and!, Administration and working knowledge of computer operating systems and other information technology systems be found task ;... From remote location procedures and standards for preserving the integrity and security of data in planning! ( RAM ) upgrades, disk defragment, and radios, Mobile Radio Terminals, plant networks resolution technical! Of Radio, Transport, EMS/SCADA, Voice/Video, network, and at public events,. When and what servers need to … Writing a great Desktop support Technician @ Ramirez and PA! Cell: ( 555 ) 987-1234 team that quickly isolated and removed virus that had infiltrated systems end. Resolve operational issues all software and hardware inventories for all software and.!